Frequently Asked Questions

1.How can I check how many minutes or texts I have remaining?

To check from your phone

  • Click on 'Planet 3' or the triangle key
  • Select My3
  • Select My account
  • Select Check my usage

2.Can I keep my same mobile phone number when switching to Three?

Yes, keeping your old number is very easy. Firstly, get in touch with your current network provider and ask for a Port Authorisation Code or PAC Code. You should expect to receive your PAC wihtin two working days and it will remain valid for 30 days. If there are outstanding issues or payments due under your current contract, or if your number has been disconnected, you won't be able to obtain your Port Authorisation Code.

When you receive your PAC, simply call Three - dial 333 free from your 3 phone or 08707 330 333 from any other line (national rate) - within 30 days and Three will take care of the rest.

As soon as Three receive your request and PAC, the transfer takes a minimum of two working days, although you can request a later date if you prefer.

Some important things you need to know about moving your number to 3

  • You must have a live Three account before your old mobile number can be transferred
  • Should your PAC expire before you contact Three, you will need to obtain a new one from your previous network
  • If the event of you wanting to cancel the transfer or move back the date we transfer your number, you must notify Three no later than 2pm on the day of the transfer.
  • You may experience disruption to your service on the day of the transfer.
  • Pay As You Go customers can also keep their old number when you join 3 and receive £10 credit. Again it usually takes two working days to transfer your number, following which Three will credit your account with £10.

If we still don't have the answer to your question, why not get in touch?There are a few ways to contact us, and we'll do our very best to sort out your problem as quickly as possible. Ways to get in touch

3.Which type of plan should I go for - Contract or Pay as You Go (PAYG)?

A common question. Which type is the ideal for you very much depends on your mobile usage, how much you are willing to pay and how comfortable you are being tied to a contract (sometimes for as long as 24 months).

Generally, over the long term, a contract will work out less than the equivalent Pay As You Go option, provided you utilise most or all of your allowances (e.g. free minutes, texts etc.). Also, most special offers are only available on contract mobiles, meaning further savings for those choosing the right contract.

If you're someone who wants to keep a tight control on spending and don't want to tie-in with a long-term contract, then Pay As You Go is definitely the way to go.

Our advice is to look at the average number of texts and minutes you use per month. Compare the cost of this usage on a Pay As You Go basis (these rates are available on the mobile networks' websites) with the cost of a suitable contract which meets the same requirements. Factor in the cost of the handset (remember, most new contract deals offer free or discounted handsets - something not offered on PAYG plans). Work out the approximate costs of both the handset and monthly spend over the minimum period of the contract and compare this to the same cost for the PAYG option.

It's worth noting that some mobile contracts do provide additional bundled benefits such as internet use, which can be expensive under Pay As You Go. On the other hand, some PAYG plans now offer additional benefits, such as free texts etc., provided you top-up a minimum amount each month. If you find yourself doing this regularly, it worth looking into a contract.

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